Privacy policy

Privacy Policy

Last updated: 2 February 2026

Steam & Oak operates this website and store, including all related information, content, features, tools, products and services, in order to provide you with our services (the “Services”). Steam & Oak is the trading name of SGEcommerce Ltd. Our store is hosted on Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose and otherwise process your personal information when you visit our website, place an order, contact us, or otherwise use our Services.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern in relation to the collection, use and disclosure of personal information.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1) Personal information we collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact details such as your name, billing address, shipping address, email address and telephone number.
  • Order and transaction details such as the items you purchase, return, exchange or cancel, and related order history.
  • Payment information such as payment method details, payment confirmations and billing information. Payment card processing is handled securely by our payment providers; we do not store full card details ourselves.
  • Account information such as login details, saved preferences and account settings where you create an account.
  • Communications such as emails, contact form submissions, customer service messages and other correspondence with us.
  • Device and technical information such as IP address, browser type, device type, approximate location, cookie identifiers and network information.
  • Usage information such as pages viewed, products viewed, actions taken on the site, time spent on pages and general browsing behaviour.

2) How we collect personal information

We may collect personal information:

  • Directly from you, for example when you place an order, fill in a form, create an account, subscribe to marketing, or contact us.
  • Automatically, through cookies and similar technologies when you use our website.
  • From service providers, such as Shopify, payment processors, delivery partners, analytics providers and marketing platforms.
  • From third parties, where permitted by law, such as advertising partners or fraud-prevention providers.

3) How we use your personal information

We may use your personal information to:

  • provide and operate our website and Services;
  • process and fulfil your orders;
  • take payment and help prevent fraudulent transactions;
  • arrange delivery, installation-related communication and returns;
  • communicate with you about orders, enquiries or support requests;
  • improve our website, product offering and customer experience;
  • send marketing communications where you have consented or where otherwise permitted by law;
  • personalise advertising and measure marketing performance;
  • enforce our terms and policies; and
  • comply with legal and regulatory obligations.

4) Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how people use the site, improve performance, and support marketing and remarketing.

Some cookies are necessary for the website to function. Others help us with analytics, cart recovery and advertising.

You can control cookies through your browser settings. Blocking certain cookies may affect how the website works.

5) How we disclose personal information

We may disclose personal information where reasonably necessary, including to:

  • Shopify, which hosts and powers our online store;
  • payment processors and fraud-prevention providers;
  • delivery, freight, fulfilment and logistics partners;
  • IT, website, analytics and cloud-storage providers;
  • customer service and communications providers;
  • marketing and advertising partners, where permitted;
  • professional advisers such as accountants, legal advisers and insurers; and
  • law enforcement, regulators or courts where required by law.

We may also disclose personal information as part of a business reorganisation, sale, merger, financing or similar transaction.

6) Shopify

Our store is hosted by Shopify. Shopify processes personal information in order to provide hosting, checkout, order management and related ecommerce services.

You can read Shopify’s consumer privacy information here:
https://www.shopify.com/legal/privacy

You can manage certain Shopify privacy requests here:
https://privacy.shopify.com/en

7) Marketing and advertising

If you subscribe to our marketing communications, we may send you updates about products, offers and related news by email and, where you have opted in, by SMS.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. SMS opt-out instructions are explained in our SMS Privacy Notice:
https://www.steamandoak.co.uk/pages/sms-privacy-notice

8) Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security or content of third-party websites. You should review their own policies before providing personal information to them.

9) Children’s data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will investigate and, where appropriate, delete the information.

10) Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, maintain records, resolve disputes, enforce agreements, and comply with legal, tax, accounting and regulatory obligations.

11) Your rights

Depending on where you live, you may have rights in relation to your personal information, including the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate personal information;
  • request deletion of personal information in certain circumstances;
  • request restriction of processing in certain circumstances;
  • object to certain processing;
  • withdraw consent where we rely on consent; and
  • request portability of your data where applicable.

To exercise any of these rights, contact us using the details below.

If your request relates to data processed by Shopify in its role as a controller for certain Shopify services, you may also use the Shopify Privacy Portal above.

12) International transfers

Your personal information may be processed outside the UK or your country of residence, including by Shopify and other service providers. Where required, we take appropriate safeguards to protect personal information transferred internationally.

13) Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can try to resolve it.

If you are in the UK, you may also complain to the Information Commissioner’s Office (ICO). If you are in the EEA, a list of supervisory authorities is available here:
https://edpb.europa.eu/about-edpb/about-edpb/members_en

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. The updated version will be posted on this page with a revised “Last updated” date.

15) Contact

Company Name: SGEcommerce Ltd
Trade Name: Steam & Oak
Company Number: 16994007
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: help@steamandoak.co.uk
Phone: 03330 1515 33
Opening Hours: 9 AM – 5 PM, Monday to Friday

For the purposes of applicable data protection law, SGEcommerce Ltd is the data controller of your personal information.