Steam & Oak — Hot Tubs FAQ (Delivery, Base, Electrics, Setup)

Steam & Oak — Hot Tubs FAQ (Delivery, Base, Electrics, Setup)

Choosing the right hot tub

How do I choose the right model quickly?
Start with these three filters: Power (13A vs 32A) → Seats → Loungers.

  • If you want easiest install and lower commitment: choose 13A Plug & Play.

  • If you want stronger massage and better heat recovery for longer sessions: choose 32A Hardwired.

What size is best for most people?
Most buyers are happiest with 4–6 person tubs. “Bigger” sounds fun, but larger tubs usually mean higher running costs and more garden space required. If you’re mainly 1–2 users, a compact model often gets used more often.

Do I need a lounger?
Loungers feel premium, but not everyone fits perfectly (some people float or feel cramped).

  • Want relaxation and long sessions? 1 lounger is great.

  • Want social seating and flexibility? choose more upright seats and fewer loungers.

Base, placement & access

What base do I need for a hot tub?
You need a solid, flat, level base that can support significant weight. Suitable options include:

  • Concrete slab (best and most common)

  • Reinforced patio slabs / paving on a properly compacted sub-base

  • Purpose-built deck (must be engineered for the load — not a standard timber deck)

How heavy is a hot tub when filled?
A filled tub can weigh well over 1 tonne depending on size (water + shell + people). If you’re unsure about a deck or unusual surface, treat it as an engineering question and upgrade the base.

Does the base need to be perfectly level?
Yes. A tub that’s out of level can cause:

  • poor waterline and skimmer function

  • stress on the shell/frame over time

  • issues with covers and insulation seal

Where should I position it in the garden?
Pick a spot that works for real use, not just aesthetics:

  • close enough to the house so you’ll use it in winter

  • away from overhanging trees (less debris in water)

  • with good drainage and no pooling water

  • allow space to remove the cover and access the side panels for service

How much clearance do I need around the tub?
As a general rule, plan for:

  • at least ~50cm on one side for access (more is better)

  • room to walk around the tub where possible

  • space for cover lift (if used) and steps

What about difficult access routes?
Before ordering, measure:

  • gate width (narrow gates are the #1 issue)

  • tight turns and corners

  • steps, slopes, gravel, soft ground
    If access is tight, tell us early — you may need a different model size or a planned delivery approach.

Electrical requirements (13A vs 32A)

What’s the difference between 13A Plug & Play and 32A Hardwired?

  • 13A Plug & Play: connects to a standard outdoor socket. Easiest install. Best for first-time owners and smaller tubs. Some models may manage heat and jets with power-sharing depending on setup.

  • 32A Hardwired: installed by an electrician on a dedicated supply. Stronger overall performance and better heat recovery — ideal for colder evenings and frequent use.

Can I run a 13A hot tub on an extension lead?
It’s strongly discouraged. You want a proper outdoor-rated socket and a safe setup. If you need cable routing, the safer route is planning the socket location properly.

Do I need an electrician?

  • For 32A hardwired: yes (planned, dedicated supply).

  • For 13A: typically no electrician required if you already have a proper outdoor socket, but it must be safe and suitable.

Will a 13A tub heat while the jets are running?
Some plug & play systems may prioritise heating vs jets depending on configuration. If you want the strongest “heat + massage” performance together, 32A is the better choice.

Delivery basics (what to expect)

How is a hot tub delivered?
Most hot tubs are delivered as a large, heavy item to a practical drop point. The exact method depends on model and site access.

Do you bring it into my garden / position it for me?
This depends on access and delivery service. If you need positioning into a specific garden location, tell us your access details and we’ll advise the best approach.

What measurements should I confirm before delivery?

  • gate width and height restrictions

  • turning space

  • steps / slopes

  • distance from drop point to final position

  • any obstructions (walls, hedges, narrow alleys)

Do I need to be home for delivery?
Yes — you should be available to receive delivery, inspect packaging, and confirm access and drop location.

Setup & water care (first-time owners)

Is it hard to set up a hot tub for the first time?
Not if you take it step by step. The key is:

  • correct base and placement

  • safe electrics

  • correct fill level

  • start-up water balancing (your tub’s guidance)

How do I keep the water clean?
You’ll typically use a combination of:

  • filtration (clean filters regularly)

  • sanitising method (varies by system)

  • good habits (shower before use, keep the cover on)

Warranty, servicing & support

What happens if something goes wrong?
We provide UK-based customer support and will guide you through troubleshooting and warranty handling based on the model and supplier. Keep your order details and photos if an issue occurs — it speeds everything up.

Do hot tubs need maintenance?
Yes — like any piece of equipment that runs outdoors. Regular filter cleaning, water care, and sensible winter habits keep things running smoothly.

Quick pre-order checklist 

  • I’ve measured the final space and access route (gate width, turns, steps).

  • I have a suitable base (flat, level, load-bearing).

  • I’ve decided 13A vs 32A and planned electrics accordingly.

  • I understand how delivery works and where it can realistically be dropped/positioned.