SMS Privacy Notice

Last updated: 15 February 2026

This SMS Privacy Notice explains how Steam & Oak collects, uses and shares information in connection with our SMS and mobile messaging programmes. It supplements our main Privacy Policy, which you can read here:
https://www.steamandoak.co.uk/policies/privacy-policy

1) What we collect for SMS

If you opt in to receive SMS messages from Steam & Oak, we may collect:

your mobile telephone number;
your opt-in status, consent records, timestamps and opt-in source where available;
delivery and message history information;
engagement information where supported by the messaging platform; and
website activity connected to SMS messaging, such as abandoned-cart events used to trigger reminders.

2) How we use SMS information

We may use SMS-related information to:

send the SMS messages you requested;
send transactional or service-related messages where applicable;
provide customer support;
measure message performance and delivery;
improve our communications; and
help prevent fraud and maintain security.

3) Abandoned cart and cookies

Steam & Oak uses cookies and similar technologies to track cart activity and site interactions. This may include identifying when you have added items to your cart and left the site before completing checkout.

That information may be used to trigger abandoned-cart reminders by SMS and/or email where you have provided the relevant consent or where otherwise permitted by law.

4) Who we share SMS information with

We may share SMS-related information with service providers that help us operate our messaging programme, such as:

our SMS platform provider;
telecommunications and delivery partners;
analytics providers; and
other technical service providers acting on our behalf.

These providers process information under their own terms or under our instructions, depending on their role.

5) No sharing of SMS opt-in data for third-party marketing

SMS opt-in data and consent records will not be sold or shared with third parties for their own marketing or promotional purposes.

6) Your choices

Opt out: You can opt out of marketing SMS at any time by replying STOP to any message.
Help: You can reply HELP for help where supported, or contact us directly.
Message frequency: Message frequency may vary.
Charges: Message and data rates may apply depending on your mobile provider.

7) Related policies

Main Privacy Policy:
https://www.steamandoak.co.uk/policies/privacy-policy

Refund Policy:
https://www.steamandoak.co.uk/policies/refund-policy

8) Contact

Company Name: SGEcommerce Ltd
Trade Name: Steam & Oak
Company Number: 16994007
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: help@steamandoak.co.uk
Phone: 03330 1515 33
Opening Hours: 9 AM – 5 PM, Monday to Friday