Returns & Cancellations FAQ

Returns & Cancellations

High-ticket items like hot tubs and saunas often ship via specialist delivery networks or direct from partners. Returns and cancellations can vary by product and stage of fulfilment.

Can I cancel my order?

Contact us as soon as possible. If an order has not been dispatched or scheduled, cancellation may be straightforward. If fulfilment has started, fees may apply depending on the supplier and delivery booking.

Can I return a hot tub / sauna / cold tub?

Returns may be possible depending on the item, packaging condition, and whether it has been installed/used. For hygiene and safety reasons, some products may not be returnable once used.

What if my item arrives damaged?

Inspect packaging on delivery and report any visible damage immediately. Take clear photos and contact us the same day so we can resolve quickly.

How do refunds work?

Refunds are processed back to the original payment method once the return is approved and the item is received/inspected (where applicable).