Delivery Access & Kerbside Delivery Explained

Hot tubs are large, heavy items. Delivery success depends on access — not just your postcode. This page explains what “kerbside delivery” typically means and how to plan your route from drop point to final position.

What you should measure

Gate width and height (the most common blocker)
Tight turns and narrow side access routes
Steps, slopes, gravel or soft ground
Distance from drop point to final position

What happens if access is difficult?

If access is too tight for safe handling, you may need a revised placement plan or specialist equipment depending on site. The best time to solve this is before ordering — not on delivery day.

If you send us photos of the access route and measurements, we can usually advise quickly.