Warranty & Aftercare FAQ

Warranty & Aftercare

Do your products come with a warranty?

Yes. Warranty terms vary by product and brand. The warranty coverage and process will be confirmed in your order documentation.

Who handles warranty support?

We provide UK-based support and will guide you through troubleshooting and warranty steps. Some issues are resolved directly with the manufacturer or fulfilment partner depending on product type.

What do you need from me to process a warranty claim?

• Order number
• Clear photos/video of the issue
• A short description of what’s happening and when it started

Does poor installation affect warranty?

It can. That’s why we publish practical guidance on bases, access and electrics. Following install requirements reduces problems and protects long-term reliability.