All FAQS
Help Centre
Welcome to the Steam & Oak Help Centre. These guides answer the most common questions about choosing the right product, preparing your space, delivery expectations, electrics, and aftercare. If you’re unsure, contact us with your space measurements and access route and we’ll advise.
Hot Tubs
Hot Tubs FAQ (Delivery, Base, Electrics & Setup)
Everything you need to know before ordering: base requirements, placement, 13A vs 32A electrics, delivery access, and common setup questions.
Heat Pumps
Heat Pumps FAQ (Sizing, Inverter, Noise & Placement)
How to choose the right heat pump size, what inverter actually means, where to place a unit, and what affects real-world performance and noise.
Saunas
Saunas FAQ (Indoor vs Outdoor, Heaters & Placement)
Simple guidance on choosing an indoor vs outdoor sauna, barrel vs cabin styles, placement, base considerations, and heater-related questions.
Cold Tubs & Cold Plunges
Cold Tubs FAQ (Hygiene, Chillers, Indoor vs Outdoor)
Portable vs hard-shell, whether you need a chiller, how to keep water clean, and how to plan a practical indoor or outdoor setup.
Orders, Delivery & Support
Ordering & Payment FAQ
Payment methods, order confirmation, changes after ordering, and what documentation to expect.
Returns & Cancellations FAQ
Clear expectations for high-ticket products: cancellations, returns, delivery-stage considerations, and what happens if something arrives damaged.
Warranty & Aftercare FAQ
How warranty support works, what info we need for a claim, and how aftercare is handled depending on product type.
Need help choosing?
If you’re not sure which product fits your space, send us:
- Your intended placement area measurements
- Your access route (gate width + any tight turns/steps)
- Whether you want 13A easy install or 32A maximum performance (hot tubs)
Contact us here and we’ll shortlist the best options.